1. Keep your store clean. Just because you are in retail, doesn’t mean you can be lazy. Keep your store nice and tidy with no trash or debris lying around! If you’re in a mall, keep the benches polished and free of any food or beverage stains. Also make sure that when customers come in to shop that they are greeted immediately, even if it’s just the person who works behind the counter or cash register. This will help build trust between yourself and your customers and will get them coming back regularly!
2. Always be smiling and outgoing with everyone that enters into your store or business area! You don’t have to sell everything we have at once! Be friendly about it, but also let them know what we offer before they leave without buying anything at all. I kept my inventory management business card box on the counter with a few cards inside. The cards were the first thing people saw when they came for a visit, and I would always hand them one as soon as they came in. This helped me to meet new people and also reminded me to give out my card more often!
3. Always be nice! Never yell at customers or talk down to them even if it is just your boss yelling at you. Just smile, nod and do what you’re told without complaining about having to do it. You’ll be glad later when you get a raise or promotion!
4. Always keep an eye on inventory. This is very important since you don’t want to run out of stock and lose customers because of it. If you aren’t careful then you can even lose business by running out of inventory for that season or if it’s the only item that your company offers in your store. Keep your inventory updated regularly so that no one will ever come in and find nothing to buy!
5. Keep an eye on the employees also! Remember, they are all part of the overall company while they are working with us, so make sure they are doing their job well while representing your company well at all times while on duty! They should always be nice, clean and professional looking while working with customers, especially if there is more than one employee working there at once. I like having my employees wear black pants/jeans with a black polo shirt (with our logo) or some other kind of shirt with our logo on it too though sometimes I let them wear whatever color polo shirt they wanted as long as it was clean and neat-looking (and not wrinkled).
6. Get to know everyone who comes into your store/business area as best as possible but don’t pry into their lives unless asked by them first. If they just happen to start talking about themselves and their lives, then that’s great! Just listen and be friendly. If they ask you questions, answer them honestly and politely. This will help them feel comfortable coming into your store/business area again in the future after leaving!
7. Always try to get repeat customers by remembering their names if possible or by remembering what items they bought before so that you can recommend similar products to them next time when they come in again! Remember always be friendly about it too!
8. Give out business cards (or other promotional items) with every sale and whenever possible at all times! Don’t forget these little gems either: if someone has a coupon for your company, let them know it right away when you check out at the register or hand it back to them while taking their payment via credit card/debit card/cash (depending on how much inventory I had left at the time). This way everyone can save money while also telling others about my business too since I gave out free coupons to everyone who came in looking for one of my products. I own a retail business that sells custom apparel, so this was a great way to get the word out!
9. Always be prompt with your work and always do whatever is asked of you by your boss/president/head director at all times! Just because you are in retail, doesn’t mean that you can slack off or procrastinate either!
10. Always take good care of your customers while also making sure they leave happy and satisfied every time they come into your store or business area.
As a student, I am not an expert in retail business, but I did get my hands dirty with it nonetheless. It’s been a great experience for me and has taught me many things that can be applied to many other areas of life! I hope this post was helpful and you’ve learned something from it. Please leave your comments below if you have any questions about this piece or anything else related to retail business!